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Suspended




Account Suspension.

If an Invoice for your website service with Pokform LTD becomes overdue your website and hosting may become suspended until payment is resumed, you will receive an invoice reminder each week for three weeks, If your account with Pokform LTD becomes more than 30 days overdue your account may be terminated.

If payment fails via your chosen gateway, this may be due to out of date card details in your Worldpay or Paypal account.

 

 

Updating your card details in Worldpay:

OPTION 1:


Step 1: Login to the Shopper Management System using the Futurepay details provided during signup at
http://www.rbsworldpay.com/shopper/admin

The Recurring Payments (FuturePay) Shopper Home Page is displayed.

Step 2: Under the Agreement ID column, select the hypertext displaying the Agreement ID you want to change the payment details for.

The FuturePay Agreement Details screen is displayed.

Step 3: Select the Change Payment Details button at the top of the screen.

The Change Payment Details page is displayed.

Step 4: Enter the new card or bank account details. An asterisk (*) after a detail means you must supply that detail.

Step 5: Select the Submit button to enter your new payment details into the system.


OPTION 2:

Step 1: Login to the Client Area at: http://www.pokform.net/clients/clientarea.php

Step 2: Click on 'View Invoice' under due invoices at the bottom of the home screen, in the top right of the invoice ensure 'Worldpay' is selected.

Step 3: Click once on 'Pay Now', then click 'Pay Now' a second time, you will then be redirected to Worldpay where you can enter new card details.

Please note; The first time that you click 'Pay Now' the payment will fail using the card on file at Worldpay, you will need to click a second time to go to the payment page at Worldpay. Please do not enter credit card details directly in the Client area, card details must be entered at Worldpays website, the card details are stored securely by Worldpay, we are not able to charge directly from our billing system.

 

Adding or updating a credit card in your PayPal Account

1. On the PayPal site, once you are logged in, click on the 'Profile' subtab

2. Choose the 'Credit Cards' link from the Financial Information column

3. If your subscription failed because you need to update your credit card expiry date, you may be able to update it by clicking the 'Edit' button next to it.

4. Otherwise, add a new credit card, by clicking on the 'Add' button

5. Follow the on-screen instructions to add the new credit card to your PayPal account

 

Please Note; For Paypal subscriptions, if you need to change your credit card in Paypal, it is best to add the new card details before deleting your previous card, if you delete your out of date card before adding a new card, any subscriptions you have setup in Paypal will be automatically cancelled by Paypal.

Additionally, if your subscription to Pokform becomes cancelled, and your account becomes overdue, please note; you cannot create a new automated subscription while your account is overdue, to resolve this, login to the client area at www.pokform.net and bring your account up to date, you will then receive your next invoice seven days before it is due, if you login to the client area and click 'view invoice' you will have the option to re-subscribe, once your invoice becomes overdue the 'subscribe' option is replaced with 'pay now' as you cannot subscribe after the due date.

 

 

Account Termination.

If your account with Pokform LTD becomes more than 30 days overdue your account may be terminated. Any files, email accounts and domains associated with your hosting account will be deleted from the Pokform servers.

 

 

 

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